Shipping Conditions

We want your order to arrive safely, carefully packed, and quickly. That's why all orders are processed and shipped from our German shipping and logistics center.

Shipping Area

We currently deliver within Germany and to selected other European countries. The available shipping countries will be displayed during the ordering process.

Processing Time

Each order is carefully checked, prepared, and handed over to our shipping warehouse after receipt of payment.

Delivery Time

Delivery time is up to 14 calendar days from receipt of payment, unless a different delivery time is specified for the respective product.

In most cases, delivery occurs much sooner. In exceptional cases, longer delivery times may occur due to increased order volume, logistical delays, holidays, or unforeseen events.

Should delivery be significantly delayed, we will, of course, inform you.

Shipping Costs

The applicable shipping costs will be displayed during the ordering process before you finalize your order.

Shipping may be free of charge above a potentially indicated minimum order value.

Shipping Carrier

Shipping is handled by suitable shipping carriers. The selection of the shipping carrier is made by SUESSKID.

Tracking

Once your order has been shipped, you will receive a shipping confirmation with the corresponding shipping information, if available.

Partial Deliveries

Should partial deliveries be necessary for organizational reasons, you will, of course, not incur any additional shipping costs.

Damaged Shipments

Please check your delivery immediately upon receipt for obvious transport damage.

If your order arrived damaged, please contact us as soon as possible at hi@suesskid.de and, if possible, attach photos of the packaging and the affected products.

Undeliverable Shipments

If a shipment cannot be delivered due to an incorrect or incomplete delivery address or non-acceptance and is returned to us, we reserve the right to charge the customer for the costs of a new delivery.

Force Majeure

Events beyond our control, in particular natural disasters, official measures, strikes, pandemics, or other unforeseen circumstances, may affect the delivery time. In such cases, the delivery period will be extended accordingly.

Returns

Returns must only be made after prior registration via our customer service.

The current return address will be communicated to you as part of the return process.

If you have any questions about your order, our customer service is always available at hi@suesskid.de.